[
  {
    "complaint_id": "ADU-2026-0100",
    "date": "2026-08-12",
    "category": "Overcrowded",
    "zone": "Zone 1 - Central",
    "route": "R01",
    "description": "Had to wait for next bus, R01 was packed",
    "status": "Open",
    "resolution_days": 12
  },
  {
    "complaint_id": "ADU-2026-0101",
    "date": "2026-08-15",
    "category": "Bus No-Show",
    "zone": "Zone 5 - West",
    "route": "R08",
    "description": "R08 7:30am bus never arrived",
    "status": "Resolved",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0102",
    "date": "2026-08-25",
    "category": "Bus Delay",
    "zone": "Zone 2 - North",
    "route": "R01",
    "description": "Bas R01 lambat 13 minit hari ni",
    "status": "Resolved",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0103",
    "date": "2026-08-09",
    "category": "Bus Condition",
    "zone": "Zone 2 - North",
    "route": "R07",
    "description": "Seats are torn and dirty, very uncomfortable",
    "status": "Resolved",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0104",
    "date": "2026-08-12",
    "category": "Driver Complaint",
    "zone": "Zone 5 - West",
    "route": "R02",
    "description": "Pemandu memandu terlalu laju",
    "status": "Open",
    "resolution_days": 1
  },
  {
    "complaint_id": "ADU-2026-0105",
    "date": "2026-08-05",
    "category": "Bus Condition",
    "zone": "Zone 2 - North",
    "route": "R08",
    "description": "Seats are torn and dirty, very uncomfortable",
    "status": "Closed",
    "resolution_days": 1
  },
  {
    "complaint_id": "ADU-2026-0106",
    "date": "2026-07-28",
    "category": "Schedule Inaccurate",
    "zone": "Zone 3 - East",
    "route": "R02",
    "description": "Jadual di papan tanda tak sama dengan jadual sebenar",
    "status": "Open",
    "resolution_days": 7
  },
  {
    "complaint_id": "ADU-2026-0107",
    "date": "2026-08-04",
    "category": "Driver Complaint",
    "zone": "Zone 2 - North",
    "route": "R03",
    "description": "Driver was rude when I asked about the stop",
    "status": "In Progress",
    "resolution_days": 14
  },
  {
    "complaint_id": "ADU-2026-0108",
    "date": "2026-08-01",
    "category": "Bus Condition",
    "zone": "Zone 3 - East",
    "route": "R05",
    "description": "Aircon rosak dalam bas",
    "status": "Closed",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0109",
    "date": "2026-08-15",
    "category": "Bus Condition",
    "zone": "Zone 5 - West",
    "route": "R09",
    "description": "Aircon rosak dalam bas",
    "status": "In Progress",
    "resolution_days": 4
  },
  {
    "complaint_id": "ADU-2026-0110",
    "date": "2026-08-26",
    "category": "Bus No-Show",
    "zone": "Zone 5 - West",
    "route": "R04",
    "description": "R04 7:30am bus never arrived",
    "status": "Open",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0111",
    "date": "2026-08-26",
    "category": "Safety Concern",
    "zone": "Zone 5 - West",
    "route": "R08",
    "description": "Lampu di perhentian bas tak berfungsi malam",
    "status": "In Progress",
    "resolution_days": 4
  },
  {
    "complaint_id": "ADU-2026-0112",
    "date": "2026-08-02",
    "category": "Driver Complaint",
    "zone": "Zone 4 - South",
    "route": "R05",
    "description": "Driver was rude when I asked about the stop",
    "status": "Resolved",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0113",
    "date": "2026-08-20",
    "category": "Overcrowded",
    "zone": "Zone 5 - West",
    "route": "R08",
    "description": "Bas R08 terlalu penuh, tak boleh naik",
    "status": "Resolved",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0114",
    "date": "2026-08-09",
    "category": "Schedule Inaccurate",
    "zone": "Zone 2 - North",
    "route": "R05",
    "description": "Jadual di papan tanda tak sama dengan jadual sebenar",
    "status": "In Progress",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0115",
    "date": "2026-07-30",
    "category": "Schedule Inaccurate",
    "zone": "Zone 1 - Central",
    "route": "R03",
    "description": "The schedule at the stop doesn't match actual timing",
    "status": "Closed",
    "resolution_days": 12
  },
  {
    "complaint_id": "ADU-2026-0116",
    "date": "2026-08-12",
    "category": "Bus No-Show",
    "zone": "Zone 3 - East",
    "route": "R04",
    "description": "R04 7:30am bus never arrived",
    "status": "In Progress",
    "resolution_days": 1
  },
  {
    "complaint_id": "ADU-2026-0117",
    "date": "2026-08-09",
    "category": "Safety Concern",
    "zone": "Zone 2 - North",
    "route": "R07",
    "description": "Bus stop lighting broken, unsafe at night",
    "status": "Closed",
    "resolution_days": 7
  },
  {
    "complaint_id": "ADU-2026-0118",
    "date": "2026-07-28",
    "category": "Bus Delay",
    "zone": "Zone 5 - West",
    "route": "R04",
    "description": "Bas R04 lambat 16 minit hari ni",
    "status": "Resolved",
    "resolution_days": 12
  },
  {
    "complaint_id": "ADU-2026-0119",
    "date": "2026-08-23",
    "category": "Driver Complaint",
    "zone": "Zone 2 - North",
    "route": "R01",
    "description": "Pemandu memandu terlalu laju",
    "status": "Resolved",
    "resolution_days": 4
  },
  {
    "complaint_id": "ADU-2026-0120",
    "date": "2026-08-03",
    "category": "Route Coverage",
    "zone": "Zone 2 - North",
    "route": "R06",
    "description": "Tiada bas ke kawasan Taman Baru",
    "status": "Resolved",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0121",
    "date": "2026-08-13",
    "category": "Schedule Inaccurate",
    "zone": "Zone 5 - West",
    "route": "R01",
    "description": "Jadual di papan tanda tak sama dengan jadual sebenar",
    "status": "Closed",
    "resolution_days": 7
  },
  {
    "complaint_id": "ADU-2026-0122",
    "date": "2026-08-18",
    "category": "Route Coverage",
    "zone": "Zone 5 - West",
    "route": "R01",
    "description": "Tiada bas ke kawasan Taman Baru",
    "status": "Open",
    "resolution_days": 10
  },
  {
    "complaint_id": "ADU-2026-0123",
    "date": "2026-07-28",
    "category": "Overcrowded",
    "zone": "Zone 1 - Central",
    "route": "R02",
    "description": "Had to wait for next bus, R02 was packed",
    "status": "In Progress",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0124",
    "date": "2026-08-08",
    "category": "Bus No-Show",
    "zone": "Zone 5 - West",
    "route": "R01",
    "description": "Bas R01 pukul 8am tak datang langsung",
    "status": "Open",
    "resolution_days": 12
  },
  {
    "complaint_id": "ADU-2026-0125",
    "date": "2026-08-11",
    "category": "Bus No-Show",
    "zone": "Zone 3 - East",
    "route": "R03",
    "description": "Bas R03 pukul 8am tak datang langsung",
    "status": "In Progress",
    "resolution_days": 1
  },
  {
    "complaint_id": "ADU-2026-0126",
    "date": "2026-08-24",
    "category": "Route Coverage",
    "zone": "Zone 2 - North",
    "route": "R08",
    "description": "No bus service to the new housing area in Zone 5",
    "status": "Closed",
    "resolution_days": 7
  },
  {
    "complaint_id": "ADU-2026-0127",
    "date": "2026-08-22",
    "category": "Schedule Inaccurate",
    "zone": "Zone 4 - South",
    "route": "R04",
    "description": "The schedule at the stop doesn't match actual timing",
    "status": "Closed",
    "resolution_days": 13
  },
  {
    "complaint_id": "ADU-2026-0128",
    "date": "2026-08-01",
    "category": "Driver Complaint",
    "zone": "Zone 5 - West",
    "route": "R01",
    "description": "Pemandu memandu terlalu laju",
    "status": "Resolved",
    "resolution_days": 3
  },
  {
    "complaint_id": "ADU-2026-0129",
    "date": "2026-08-02",
    "category": "Bus No-Show",
    "zone": "Zone 5 - West",
    "route": "R10",
    "description": "Bas R10 pukul 8am tak datang langsung",
    "status": "Closed",
    "resolution_days": 1
  },
  {
    "complaint_id": "ADU-2026-0130",
    "date": "2026-08-19",
    "category": "Overcrowded",
    "zone": "Zone 1 - Central",
    "route": "R10",
    "description": "Bas R10 terlalu penuh, tak boleh naik",
    "status": "Closed",
    "resolution_days": 9
  },
  {
    "complaint_id": "ADU-2026-0131",
    "date": "2026-08-19",
    "category": "Overcrowded",
    "zone": "Zone 5 - West",
    "route": "R10",
    "description": "Bas R10 terlalu penuh, tak boleh naik",
    "status": "In Progress",
    "resolution_days": 2
  },
  {
    "complaint_id": "ADU-2026-0132",
    "date": "2026-08-21",
    "category": "Bus Delay",
    "zone": "Zone 5 - West",
    "route": "R01",
    "description": "Bas R01 lambat 18 minit hari ni",
    "status": "Resolved",
    "resolution_days": 8
  },
  {
    "complaint_id": "ADU-2026-0133",
    "date": "2026-07-29",
    "category": "Bus Delay",
    "zone": "Zone 1 - Central",
    "route": "R08",
    "description": "Waited 25 minutes for R08, supposed to come every 15 min",
    "status": "Open",
    "resolution_days": 4
  },
  {
    "complaint_id": "ADU-2026-0134",
    "date": "2026-08-14",
    "category": "Safety Concern",
    "zone": "Zone 1 - Central",
    "route": "R04",
    "description": "Bus stop lighting broken, unsafe at night",
    "status": "Resolved",
    "resolution_days": 10
  },
  {
    "complaint_id": "ADU-2026-0135",
    "date": "2026-08-15",
    "category": "Bus No-Show",
    "zone": "Zone 2 - North",
    "route": "R02",
    "description": "R02 7:30am bus never arrived",
    "status": "Open",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0136",
    "date": "2026-08-12",
    "category": "Route Coverage",
    "zone": "Zone 2 - North",
    "route": "R05",
    "description": "Tiada bas ke kawasan Taman Baru",
    "status": "Closed",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0137",
    "date": "2026-08-03",
    "category": "Schedule Inaccurate",
    "zone": "Zone 2 - North",
    "route": "R02",
    "description": "The schedule at the stop doesn't match actual timing",
    "status": "Closed",
    "resolution_days": 10
  },
  {
    "complaint_id": "ADU-2026-0138",
    "date": "2026-08-04",
    "category": "Overcrowded",
    "zone": "Zone 4 - South",
    "route": "R02",
    "description": "Had to wait for next bus, R02 was packed",
    "status": "Resolved",
    "resolution_days": 10
  },
  {
    "complaint_id": "ADU-2026-0139",
    "date": "2026-07-28",
    "category": "Bus Condition",
    "zone": "Zone 2 - North",
    "route": "R01",
    "description": "Aircon rosak dalam bas",
    "status": "Closed",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0140",
    "date": "2026-08-07",
    "category": "Bus No-Show",
    "zone": "Zone 5 - West",
    "route": "R08",
    "description": "Bas R08 pukul 8am tak datang langsung",
    "status": "Resolved",
    "resolution_days": 3
  },
  {
    "complaint_id": "ADU-2026-0141",
    "date": "2026-08-01",
    "category": "Bus No-Show",
    "zone": "Zone 2 - North",
    "route": "R10",
    "description": "R10 7:30am bus never arrived",
    "status": "In Progress",
    "resolution_days": 7
  },
  {
    "complaint_id": "ADU-2026-0142",
    "date": "2026-08-02",
    "category": "Bus Condition",
    "zone": "Zone 2 - North",
    "route": "R02",
    "description": "Seats are torn and dirty, very uncomfortable",
    "status": "Closed",
    "resolution_days": null
  },
  {
    "complaint_id": "ADU-2026-0143",
    "date": "2026-07-30",
    "category": "Driver Complaint",
    "zone": "Zone 4 - South",
    "route": "R01",
    "description": "Driver was rude when I asked about the stop",
    "status": "Open",
    "resolution_days": 14
  },
  {
    "complaint_id": "ADU-2026-0144",
    "date": "2026-08-26",
    "category": "Route Coverage",
    "zone": "Zone 4 - South",
    "route": "R05",
    "description": "No bus service to the new housing area in Zone 5",
    "status": "Open",
    "resolution_days": 10
  },
  {
    "complaint_id": "ADU-2026-0145",
    "date": "2026-08-14",
    "category": "Overcrowded",
    "zone": "Zone 4 - South",
    "route": "R02",
    "description": "Bas R02 terlalu penuh, tak boleh naik",
    "status": "Resolved",
    "resolution_days": 14
  },
  {
    "complaint_id": "ADU-2026-0146",
    "date": "2026-07-30",
    "category": "Safety Concern",
    "zone": "Zone 3 - East",
    "route": "R08",
    "description": "Bus stop lighting broken, unsafe at night",
    "status": "Open",
    "resolution_days": 11
  },
  {
    "complaint_id": "ADU-2026-0147",
    "date": "2026-08-11",
    "category": "Safety Concern",
    "zone": "Zone 5 - West",
    "route": "R10",
    "description": "Lampu di perhentian bas tak berfungsi malam",
    "status": "In Progress",
    "resolution_days": 2
  },
  {
    "complaint_id": "ADU-2026-0148",
    "date": "2026-08-08",
    "category": "Safety Concern",
    "zone": "Zone 5 - West",
    "route": "R02",
    "description": "Bus stop lighting broken, unsafe at night",
    "status": "Open",
    "resolution_days": 13
  },
  {
    "complaint_id": "ADU-2026-0149",
    "date": "2026-08-25",
    "category": "Bus Delay",
    "zone": "Zone 1 - Central",
    "route": "R05",
    "description": "Waited 25 minutes for R05, supposed to come every 15 min",
    "status": "In Progress",
    "resolution_days": 2
  }
]